Orders
Purchasing Orders Online and Subscription Renewals
NOTICE: Our new online store is now live! We have a new billing provider for online orders through Fastspring! Note that the old store (digital river/mycommerce) will no longer process new orders and renewals starting in December 2024. Previous ...
Why do I need to accept cookies?
Overview: Cookies are placed on your browser for your convenience, and the Commerce System used is dependent on these cookies. When you place an order, information is written onto your hard drive. Most browsers accept cookies by default. If you ...
When will my credit card be charged?
Overview: Once an order is placed in the Cart or via the phone through a Canvas agent, your bank card will be charged immediately after. Please create a ticket if you have any questions or suggestions for this article. Thank you for using Canvas.
How will credit card charges appear on my bank or credit card statement?
Overview: Canvas orders placed on the cart appear as followed: Current charges will appear on your bank statement as: “DRI*CanvasGFX” Earlier purchases would appear as: “ACD SYSTEMS INTERNATIO” or “PAYPAL* ACD SYSTEMS” Please create a ticket if you ...
How can I get a copy of my invoice?
Overview: To request a copy of your invoice, please contact us at Orders@vectorgfx.net, and we will be happy to assist you.
Should I put spaces or dashes in my credit card number?
Overview: If your credit card number is not being accepted, make sure numbers are entered as a continuous string of numbers, without dashes or spaces. If you are still experiencing issues inputting your card, please contact us at ...
How do I place a new order online?
Overview: You can place an online order by clicking on Pricing at the top of the Canvas GFX webpage. Scroll down to select the Canvas product you wish to purchase and the pricing options will be listed below. For additional assistance, please contact ...
Will my Subscription automatically renew?
Overview: When you purchase through the shopping cart, auto renewal is set on by default, or you can change to 'manual renew' at checkout. You will receive reminder emails 5 days before it expires and will be automatically renewed at the end of your ...
How do I cancel my Canvas Subscription auto-renewal?
Overview: How to cancel the auto-renewal of your Subscription. Applies To: Canvas X Draw, Canvas X Geo, Steps To Perform: 1. Log into Fastspring with your email address from purchase to disable auto-renewal: https://canvasgfx.onfastspring.com/account
Why is the Online Cart not accepting my card?
There are many reasons for a failed bank card transaction. Your card may have expired, or reached its limit, or a bank card computer – either on our end or your bank’s end, may have encountered a machine error. If you need assistance, create a ticket ...
How do I get my license information after purchase?
Overview: Canvas GFX works with Fastspring for our online order. Fastspring is an authorized reseller of Canvas software who provides links to installers and our license keys. Applies To: Canvas X Geo, Canvas X Draw (mac and windows) Steps To Locate ...
What payment methods do you accept?
Overview: See a complete list of accepted forms of payment below for Canvas purchases. Applies To: Canvas X, Canvas X Geo, Canvas X3, Canvas X Draw Accepted Forms of Payment: Visa MasterCard/EuroCard American Express Discover Diner’s Club JCB for US ...
How do online purchases work?
Overview: Canvas GFX works with Fastspring for our online order. Fastspring is an authorized reseller of Canvas software who provides links to installers and our license keys. Applies To: Canvas X Geo, Canvas X Draw (mac and windows) Steps To Locate ...