How do online purchases work?
Overview: Canvas GFX works with Fastspring for our online order. Fastspring is an authorized reseller of Canvas software who provides links to installers and our license keys.
Applies To: Canvas X Geo, Canvas X Draw (mac and windows)
Steps To Locate Information on your Order for billing updates and more:
3. Once an order is complete you will recieve an installer and a license key for your purchased product.
** If you currently have an active subscription purchased previously through our previous online vendor (mycommerce), we ask that you log in to FastSpring and update your payment information ahead of your next renewal date: https://canvasgfx.onfastspring.com/account
Bank statements will show as "FS* VectorXDraw or Vector GFX" for new subscriptions with Vector GFX.
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Purchasing Orders Online and Subscription Renewals
NOTICE: Our new online store is now live! We have a new billing provider for online orders through Fastspring! Note that the old store (digital river/mycommerce) will no longer process new orders and renewals starting in December 2024. Previous ...
How do I place a new order online?
Overview: You can place an online order by clicking on Pricing at the top of the Canvas GFX webpage. Scroll down to select the Canvas product you wish to purchase and the pricing options will be listed below. For additional assistance, please contact ...
Why is the Online Cart not accepting my card?
There are many reasons for a failed bank card transaction. Your card may have expired, or reached its limit, or a bank card computer – either on our end or your bank’s end, may have encountered a machine error. If you need assistance, create a ticket ...
What do I do if my license key does not work?
Overview: There are two types of licenses: Subscription and Perpetual Licenses Applies To: Canvas X, Canvas X Geo, Canvas X Draw Steps To Perform: 1. Verify that you have the correct license key for the appropriate product version. License keys are ...
How do I get my license information after purchase?
Overview: Canvas GFX works with Fastspring for our online order. Fastspring is an authorized reseller of Canvas software who provides links to installers and our license keys. Applies To: Canvas X Geo, Canvas X Draw (mac and windows) Steps To Locate ...
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