How to delete the Canvas Settings from the Mac System Library

How to delete the Canvas Settings from the Mac System Library

Overview:  The following steps will remove the Mac Library settings for Canvas X Draw. The Mac library contains the activation/registration settings for Canvas X Draw.

Note: All prior custom settings will be removed and will need to be redone within the program.

Applies To: Canvas Draw / Canvas X Draw for Mac OS only

  1. In the Finder, select the “Go” menu then, "Go to Folder".
  2. Type /Library as seen below and click enter key to open. This will take you to the Mac System Library Folder.
  3. Open the Application Support folder.
  4. Drag the entire Canvas GFX folder to the trash.
  5. You will be prompted to input your Mac's password to confirm you wish to delete. (***If you are not prompted to input your Mac password, then you are in the User Library and not the Mac Library).
  6. Once deleted, restart your Mac.
  7. Open Canvas X Draw. Verification screens will appear -- Accept the End User License Agreement and input your Mac's password if prompted.
  8. The "Welcome" screen will now appear. Follow the screens to input your Canvas account email, password and license key.
    1. If you have an active subscription, you will receive confirmation that it is active.
    2. If you have a new or existing license, input the license key when prompted.

Please create a ticket if you have any problems or suggestions for this article. Thank you for using Canvas.




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